Privacy Policy

Last Updated: 11.12.2025

IGM Building Solutions

At IGM Building Solutions, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you contact us, use our services, or visit our website.

1. Who We Are

IGM Building Solutions (“we”, “us”, “our”) is a building and renovation company providing construction, maintenance, and home improvement services.
If you have any questions about this policy, you can contact us at:
Email: info@igmbuildingsolutions.co.uk
Phone: 07588 539623

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Name
• Address and property details
• Email address
• Phone number
• Project information and requirements
• Payment information (processed securely through approved payment providers)
• Any additional details you provide via forms, emails, or phone calls

Information Collected Automatically (Website Visitors)

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and analytics data (if applicable)

Information from Third Parties

• Referrals from partners
• Publicly available business information
• Supplier or contractor details

3. How We Use Your Information

We use your data to:

• Provide quotes, consultations, and project updates
• Deliver our building and maintenance services
• Respond to enquiries and customer support requests
• Process payments and manage invoices
• Improve our website and customer experience
• Send important service updates or appointment reminders
• (With consent) send marketing communications or promotions

We only process your information where we have a lawful basis to do so (e.g., fulfilling a contract, legitimate interest, legal obligations, or consent).

4. How We Share Your Information

We do not sell your personal data.
We may share information with:

• Trusted subcontractors and tradespeople involved in your project
• Professional service providers (e.g., accountants, IT support)
• Payment processors
• Legal or regulatory bodies if required by law

All third parties are required to manage your data securely and only use it for the intended purpose.

5. Data Storage & Security

We take reasonable steps to ensure your data is protected, including:

• Secure password-protected systems
• Limited staff access to sensitive information
• Secure storage of documents and digital files
• Use of reputable third-party service providers

Despite precautions, no method of transmission or storage is 100% secure, but we make every effort to safeguard your data.

6. How Long We Keep Your Data

We retain personal information only as long as necessary for:

• Completing your project
• Legal or accounting requirements
• Handling disputes or guarantees
• Providing future customer support

Typically, data is stored for up to 6 years, unless longer retention is required by law.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Restrict or object to processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (for marketing)

To exercise your rights, contact us at:
info@igmbuildingsolutions.co.uk

8. Cookies & Website Tracking

If our website uses cookies or analytics, we may collect anonymous usage data to:

• Improve website performance
• Analyse visitor behaviour
• Support website security

You can adjust your cookie settings in your browser at any time.
If you want a full Cookie Policy, I can create one separately.

9. Links to Other Websites

Our website may include links to external sites.
We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

For any questions, concerns, or data requests, please contact:

IGM Building Solutions
Email: info@igmbuildingsolutions.co.uk
Phone: 07588 539623